Privacy Policy for MUMU

Effective Date: 1 November 2024

At MUMU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or make a purchase from www.mumu.sg (the "Site"), shop at our physical store, or engage with our services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue your use of our Site, physical store, or services.

1. Scope of This Privacy Policy

This Policy applies to all personal data collected through our physical store, Site, and services, whether provided directly by you or collected automatically. It also includes data provided by third parties who work with us to enhance our services.

2. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our operational practices, legal requirements, or regulatory obligations. Updates will be posted on our Site, and significant changes will be communicated prominently through email or site notifications. By continuing to use our services after any modifications, you acknowledge and agree to the changes. It is your responsibility to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with the revised Policy, you must discontinue your use of our services.

3. Information We Collect

We collect various types of information from and about users of our Site, physical store, and services, including:

• Personal Information Provided Directly

  • Contact Details: Name, email, address, and phone number.

  • Account Information: Username, password, and security questions.

  • Order Information: Billing and shipping details, payment methods, and transaction history.

  • Customer Support: Information shared when contacting us for assistance.

• Information Collected Automatically

  • Usage Data: Includes IP address, device information, browser type, and activity on our Site.

  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience, conduct analytics, and serve advertisements.

• Information from Third Parties

  • We may receive additional information from marketing partners, data analytics providers, or social media platforms to better understand your preferences.

4. Use of Collected Information

The data we collect may be used for the following purposes:

• Provide and Improve Services: Process orders, manage accounts, and enhance customer support.

• Communicate: Send updates on orders, promotional content, and respond to inquiries.

• Site and Service Improvement: Optimize our Site, stores, and offerings based on data insights.

• Legal Compliance: Detect fraud and meet legal or regulatory requirements.

5. Sharing and Disclosure of Information

We may share your information in the following cases:

• Service Providers: We share information with trusted partners, such as payment processors, delivery companies, and analytics providers, who assist in operating our Site and physical store. We require these partners to protect your information and use it only for the purposes specified.

• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal requests.

6. Data Security

We implement a variety of security measures to safeguard your personal data. However, please be aware that no method of transmission over the Internet is completely secure. By using our services, you accept the inherent risks associated with online data transmission.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your data by contacting us as outlined below.

• Deletion: You may request the deletion of your data in certain circumstances.

• Marketing Preferences: You can opt out of receiving promotional emails by following the unsubscribe instructions included in our communications.

8. Children’s Privacy

Our services are not intended for users under the age of 16. If we learn that a child under 16 has provided personal information, we will take steps to delete that information. We encourage parents and guardians to monitor their children's online activity.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at mumusgofficial@gmail.com. We welcome your inquiries and feedback regarding our policies.