Warranty Policy for MUMU

Effective Date: 1 November 2024

Summary of Key Points

• Tableware & Accessories Warranty: 7 days from delivery.

• Furniture Warranty: 3 months from delivery.

• What Is Covered: Defects in materials and workmanship, structural integrity, and functional performance.

• What Is Not Covered: Natural variations, normal wear and tear, improper care, and custom items are not eligible for refunds.

• Claim Process: Complete the warranty claim form and submit with proof of purchase.

1. Warranty Coverage

MUMU provides a warranty for all products purchased through our website. The Seller warrants the purchased products against manufacturing defects for a specified period from the date of delivery (the “Warranty Period”).

2. Warranty Period

• Tableware: 7 days from the date of delivery.

• Accessories: 7 days from the date of delivery.

• Furniture: 3 months from the date of delivery.

3. What Is Covered

The warranty covers the following:

• Defects in Materials and Workmanship: This includes any flaws that arise from the materials used or errors in the manufacturing process, such as cracks or breaks that occur without normal usage.

• Structural Integrity of the Product: The warranty ensures that the product will maintain its intended shape and functionality throughout its use. For furniture, this means items should remain sturdy and free from instability due to manufacturing defects.

• Functional Performance: Products should perform as intended without malfunctioning. If an item fails to operate correctly due to manufacturing issues, it is covered under warranty. This includes situations where mechanisms do not function or parts are defective upon delivery.

• Repairs or Replacements: If a product is deemed defective within the warranty period, MUMU will either repair the item or provide a replacement at no additional cost to the customer.

• Installation and Assembly Issues: If a product is delivered and assembled by MUMU, any issues arising from incorrect assembly that affect the product’s functionality will be covered under warranty.

• Custom Items: Please note that custom items are not eligible for refunds. Any product specifically modified or tailored to meet individual customer specifications will not be accepted for return or exchange.

4. What Is Not Covered

The following issues are not considered defects and are not covered by the warranty:

• Last-Piece/Showroom/Clearance Items: Sold as-is and may have minor imperfections.

• Structural Issues from Use: Normal wear and tear from regular usage.

• Water Rings or Heat Marks: Damage from improper use or care, such as marks from hot pots or spills.

• Natural Variations: Unique characteristics of materials, including grain, color, and texture variations inherent to natural products.

• Stains and Soiling: Damage from stains or general soiling that occurs from normal use.

• Accidental Damage: Damage caused by user mishandling or accidents.

• Hygiene Reasons: Once used, items will not be eligible for return or exchange due to hygiene purposes.

• Improper Care: Damage resulting from not following MUMU’s recommended instructions for routine care.

5. Requests Not Covered by Warranty

The following requests regarding MUMU products will not be considered damage under the warranty:

• Matching the color of delivered furniture to existing products at the delivery location.

• Ensuring that delivered wood items have identical or similar patterns, markings, or grains.

• Expecting no “rings” or “eye marks” in natural wood products.

• Variations in dimensions of handmade products compared to the specifications listed on the website.

6. Warranty Void Conditions

The warranty will be void if:

• Customization is done to a product by either the customer or a third party, including staining, varnishing, installation of locks or casters, or structural changes.

• The delivered product is moved to an address different from that specified in the original Sales Order, including transport out of Singapore.

7. Non-Warranty Damages

The warranty does not cover damages caused by:

• Wear and tear.

• Mishandling.

• Inappropriate maintenance methods or failure to comply with the guidelines set in the Seller’s Product Care Guide.

• Pest infestations introduced by external sources.

8. Products Exempt from Warranty

The warranty does not apply to:

• Clearance items.

• As-is items.

• Display/last piece items.

• Products with adjustments made at the customer’s request.

• Complimentary items given via promotion.

9. Disclaimers

• Products sold by the Seller are to be used as intended and in accordance with the Seller’s Product Care Guide. The Seller will not accept responsibility for damage resulting from misuse or failure to follow instructions.

• Due to natural variation in raw materials, particularly natural teak wood, the color, texture, appearance, and odor of delivered products may differ slightly from showroom samples. These variations are not considered defects and do not compromise product quality.

• The Seller reserves the right to make minor modifications to product designs for safety or efficacy, which may result in slight differences in construction from showroom samples.

• Images on www.mumu.sg are for illustration purposes only and may not accurately represent actual colors or grains.

• Product measurements are subject to slight variations of up to ±5mm due to hand finishing.

• Customers purchasing large items (e.g., bookshelves, chests of drawers) acknowledge the associated risks by accepting the Safety Advice provided at the point of sale, which is also available in the Product Care Guide.

• For safe use of shelves and chests of drawers, customers should follow the Product Care Guide. The Seller can provide anti-tipping mechanisms upon request but is not responsible for installation or any resulting damages.

10. Understanding Customer Faults

To clarify responsibilities and expectations, the following customer faults may arise, leading to issues that are not covered under warranty:

1. Improper Care and Maintenance

   • Example: A customer uses harsh cleaning agents that damage the finish of the wood or fails to use coasters, leading to water rings.

   • Reason: This issue arises from the customer's handling and maintenance practices rather than from the supplier's quality or manufacturing processes.

2. Environmental Conditions

   • Example: A wooden piece is placed in a humid environment, leading to mold growth or warping over time.

   • Reason: Environmental factors, such as humidity, temperature fluctuations, and sunlight exposure, are beyond the supplier's control and can significantly affect wood.

3. User Modifications

   • Example: A customer attempts to modify a piece of furniture (e.g., adding extra shelves or changing hardware), which leads to structural issues.

   • Reason: Any changes made by the customer to the product after purchase can lead to problems that are not the supplier's responsibility.

4. Accidental Damage

   • Example: A piece of furniture is dropped or hit, resulting in dents or cracks.

   • Reason: Accidental damage caused by the customer's actions or circumstances, such as moving furniture carelessly, falls outside the supplier's liability.

5. Aging and Wear

   • Example: Over time, a piece of furniture may naturally show signs of wear, such as scratches or fading, due to regular use.

   • Reason: Normal aging and wear and tear from everyday use are expected and not indicative of a defect in the product.

6. Storage Issues

   • Example: Furniture is stored in a damp basement or attic, leading to mold or structural damage.

   • Reason: Poor storage conditions are the responsibility of the customer and can affect the integrity of the furniture.

7. Shipping Issues After Delivery

   • Example: If the furniture is resold or moved by the customer and is damaged during this process, the supplier is not liable.

   • Reason: Damage occurring after the point of sale and delivery is typically not the supplier's responsibility.

8. Non-Compliance with Assembly Instructions

   • Example: A customer improperly assembles flat-pack furniture, leading to instability or failure.

   • Reason: Failure to follow the provided assembly instructions can lead to problems that are not the supplier's fault.

11. Limitation of Liability

• The Seller shall not be liable for any direct, indirect, special, incidental, or consequential damages arising from any act or omission, including those by the Seller.

• If the Seller is found liable for any reason, liability is limited to the purchase price of the product in question.

• The Seller is not liable for personal damages or injuries if the product is not used according to the guidelines in the Product Care Guide.

12. How to Make a Warranty Claim

If you have any issues with your product, please follow these steps:

1. Fill Out the Warranty Claim Form: Visit our Contact page.

2. Attach Required Documentation: Include proof of purchase (receipt or order confirmation) and clear photos of the defect.

3. Describe the Issue: Provide a detailed description of the defect and how it occurred.

4. Submit Your Claim: Send your completed form and documentation to us via email at mumusgofficial@gmail.com.

5. Expect a Response: We will review your claim as soon as possible with further instructions.

13. Warranty Service

If your warranty claim is approved, we will either repair the product, replace it with a similar item, or issue a store credit at our discretion.

14. Shipping Costs

Customers are responsible for any shipping costs associated with returning the product for warranty service. If the claim is approved, we will cover the shipping costs for the replacement or repaired item.

15. Changes to the Warranty Policy

MUMU reserves the right to modify or change this warranty policy at any time. Any changes will be posted on our website.